Return Policy for Aurazam.com

At Aurazam.com we value your satisfaction and strive to provide a seamless shopping experience.

  1. General Return Conditions

To ensure a smooth return process, please adhere to the following conditions:

  • Return Window: Items must be returned within 7 days of delivery. After this period, we unfortunately cannot accept returns.
  • Condition of Items: All returned products must be unused and in their original packaging. This includes all tags, accessories, and manuals. Items that show signs of wear or are not in their original condition may not be eligible for a refund. Reasons that are acceptable for returns of an item,
  1. Damaged goods
  2. Item is different than described
  3. Incorrect order
  4. Wrong product delivered
  5. Delivery problems
  6. Delivery arrived too late (Takes more than 20days)
  • Non-Returnable Items: Certain products are exempt from our return policy. This includes,

Swimwear, Bodysuits, Lingerie, Underwear, Jewelry, Movies and Music, Event & party supplies, Custom made items, DIY supplies, Pet supplies, Beauty and accessories, All software products designated as non-refundable,

  • Free gifts are not eligible for return.
  • Change of mind is not applicable
  • For items that are unintentionally returned, Aurazam shall not be accountable. In the event that an additional or different product is unintentionally returned, Aurazam shall not be liable for the product’s loss, replacement, or return shipping to the user.
  • If a customer violates or abuses this policy in any way, Aurazam solely has the right to limit the ability to exchange products purchased on Aurazam.Should you decide to return the primary item that you purchased together with any free gifts or offers, you will also need to return the free goods.
  • Non- returnable products/categories cannot be exchanged.
  • You may only exchange one item at a time, and you cannot exchange an item for more than one product. While the consumer can initiate individual exchange requests for each item in order to exchange many items at once.
  • In the event that Aurazam determines that the item is incomplete, erroneous, damaged, or faulty, a refund will be given.We have the right to deny any refund requests if the returned item does not match the standards.In the event that your return request is denied, you will receive your item back within three to seven days. After three unsuccessful delivery attempts, the item will be consigned to scrap; no refund will be issued.
  1. How to Initiate a Return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Kindly refer to our Returns & Refunds section in our support center or send us the email to info@aurazam.com

  1. Return Shipping

When returning an item, please keep the following in mind:

  • Shipping Costs: The customer is generally responsible for return shipping costs, except in cases,
  1. Damaged goods
  2. Item is different than described
  3. Incorrect order
  4. Wrong product delivered
  5. Delivery problems
  6. Delivery arrived too late (Takes more than 20days)
  7. Product no longer wanted

Return Address: The return address will be provided in the email. Ensure that items are sent to the correct location to avoid delays in processing your return.

The replacement or exchange item will be sent to the same address as the original item. We advise returning the item for a refund and placing a new order with the updated address if you would like to get an exchange to a new address.

  1. Exchanges / Replacement
  • The original shipping address will be used for the exchange or replacement of the product. If you want the exchange to be sent to a different address, we recommend placing a new order with the new address and returning the item for a refund. Shipping payment is necessary.
  1. a) You will receive a replacement item at no additional cost if you decide to swap the item you bought on Aurazam for a different size or the same style within the allotted exchange time.
  1. b) Should you decide to swap a product you bought from Aurazam for another item of the same or a different value. In this scenario, you will be charged the difference if the swapped item has a greater value, and you will receive your refund if the exchanged item has a lesser value when the original item is successfully picked up from you.
  1. c) The net price you paid for the original item (not including any immediate cashback or discount) will be taken into account to determine the difference between the amounts of the original and swapped items. Should there be a discrepancy, you will be responsible for paying the difference or Aurazam will return your money.
  1. Refund Process

Once we receive your returned item, we will process your refund promptly. Here are some key points regarding our refund process:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 7-14 business days for the refund to appear in your account, depending on your bank’s processing times.
  1. Vendor-Specific Policies

As a multivendor platform, each vendor may have unique return and Refund policies that could differ from our general guidelines. We encourage you to review the specific return policy listed on the vendor’s product page before making a purchase.

  1. Customer Support

If you have any questions or need assistance regarding returns, our customer support team is here to help:

  • Email: info@aurazam.com
  • Live Chat: Available on our website during business hours.
  1. Changes to the Return Policy

We reserve the right to modify this return policy at any time to ensure it remains relevant and effective. We encourage our customers to review this policy periodically for any updates.

Thank you for choosing [Your Website Name]! We appreciate your business and are committed to ensuring your satisfaction with every purchase. If you have any concerns, please don’t hesitate to reach out to us. Happy shopping!